December 2016 CARNATION Honoree

Congratulations to Kay Pinto, Respiratory Care – Our CARNATION Care Award honoree in December 2016!

Nursing Support Team Members are the “front line” staff in our hospital and work closely with patients, family and other staff to provide safe care during their hospital stay. They build positive relationships with the patients and families which can be key to a successful recovery.

The Carnation Care Award is a quarterly award given to an outstanding Nursing Support Team Member that demonstrates consistent qualities above their expected performance at UPMC Pinnacle Hanover. The staff person must consistently demonstrate excellence through extraordinary service and compassionate care while being a role model for their peers.

  • Compassionate – motivation to help and promote healing
  • Ambition – desire to provide the best care above and beyond
  • Remarkable – extraordinary service and attitude
  • Noble – honors the values, mission and vision of our organization
  • Appreciation – aware of the goal and appreciates teamwork
  • Trustworthy – dependable and flexible
  • Integrity – reliable and honest
  • Outgoing – positive attitude
  • Nurturing – caring towards others

Kay Pinto, a Respiratory Care therapist was nominated by a patient's mother, who is a nurse at Hanover Hospital.

"I had the unfortunate experience of having to bring my 1 year old son to the hospital for pneumonia. Even as an employee here, a registered nurse, you cannot quite prepare yourself for having a family member, especially your child, in any kind of distress let alone being admitted to the hospital. When we arrived to our room in pediatrics my son Oliver was exhausted from his labored work of breathing.

I have known Kay Pinto since I have been a nurse here in 2013. I have seen her compassionate interaction with patients and families and witnessed her brighten patients’ days with her smile and calming demeanor. Without a doubt she changed our hospital stay when she entered our room that morning. She immediately focused on O., noting his retractions and wheezes. She asked appropriate, to-the-point questions all while getting her equipment ready and set up. Her ambition to provide the best care did not go unnoticed. She immediately started his first nebulizer treatment. O. was reluctant to all the new faces and unfamiliar surroundings. Kay talked to him in such a nurturing, calm tone as if he was her own family member. Her calmness not only soothed O. but instilled a sense of trust and calmness in myself and my husband. During the nebulizer treatment as my dad held O., Kay noticed he was uncomfortable and trying to avoid the nebulizer in his face. She then began singing familiar songs to him while the treatment was being delivered. With each song O. became more and more comfortable and susceptible to the treatments. Throughout our 3 day stay, Kay made special attention to come back every 2 hours rather than every four if she felt he needed an extra treatment and was always on time for his scheduled dose. She always communicated to us her plan and recommendations.

Because of Kay I was able to find positives in a situation that was difficult for all of us. Her knowledge and passion for what she does put us all at ease. As the roles were reversed and I was not a staff member, I truly received an understanding of what our respiratory staff does on a day to day basis and the impact they have on patients and families. How Kay and the rest of the respiratory staff made us feel during our stay is invaluable. I think without a doubt she deserves to be the first carnation care award recipient as she exemplifies and surpasses each key aspect that pink carnation stands for. Thank you Kay and all of the respiratory staff for the compassion and skill you showed my family during our stay."

~ C.,D. & O. M.

Carnation Recipients