Center
for Acute Rehabilitative Medicine
300 Highland Avenue
Hanover, PA 17331-2297
(717) 646-6868 tel
(717) 646-6867 fax
virtual tour
CENTER FOR ACUTE REHABILITATIVE MEDICINE AT HANOVER HOSPITAL:
PATIENT & FAMILY GUIDE
[Hanover Hospital Facility Information] [Your Stay With Us] [Rehabilitation Team Members] [Preparing for Discharge] [Patient's Rights and Responsibilities]
PATIENT'S RIGHTS AND RESPONSIBILITIES
The Center For Acute Rehabilitative Medicine wants you to be a partner in your hospital care. We believe the more you know and the more you participate and talk with your doctors and health care team, the more effective and satisfactory your hospital experience will be. The following statement of rights and responsibilities will help you understand what you can expect from us and, in turn, what your responsibilities are as a patient. If at any time you or your advocate needs help understanding or upholding your rights and responsibilities, please talk with your doctor or nurse.
Assuring Access to Care
You have the right to receive considerate, respectful and medically necessary care and to not be discriminated against for any reason. You have the right to speak privately with anyone you choose. If you do not speak English or are hearing, vision or speech impaired, an interpreter, signer or reader will assist you.
You are responsible for providing full and accurate information about past illnesses, hospital stays, use of medications and other matters related to your health.
Understanding Your Care
You have the right to know the names and roles of everyone who cares for
you. You have the right to information about your diagnosis, treatment and possible
medical outcome. We encourage you to talk with your physician and health care
team about procedures and treatments and their risks and benefits. Except in
emergencies or life-threatening situations, you must sign a consent form for
all major procedures, and you have the right to change your mind and withdraw
that permission at any time before the procedure.
You are responsible for asking questions when you do not understand or are not satisfied with the information or instructions given to you by your physician and health care team.
Refusing Treatment
You have the right to refuse any treatment or medications, as permitted
by law. Our staff will help you understand the possible medical consequences
of your refusal, but we are not responsible for any resulting harm. Our philosophy
is to prevent, reduce and eliminate restraint use. We are committed to using
proactive interventions, less restrictive alternatives, and education. Staff
will use techniques to de-escalate aggressive, agitated or combative behavior.
You have the right to be free from restraint unless it becomes necessary as
a last resort after alternatives to protect your safety or that of others have
failed. Further, the decision to use restraints is driven not by diagnosis,
but by comprehensive individual assessment based on your current need. Physical
restraint will be applied only by trained health care professionals and in collaboration
with your physician. We understand the negative perceptions of restraint and
will preserve your rights, dignity and well-being. Medications, under a physician's
order, may be used for the same purpose.
You are responsible for the consequences of your decisions if you refuse treatment or do not follow the instructions of your physician or health care team.
Resolving Complaints
Each patient has the right to be informed of hospital policies and practices
that relate to patient care, treatment and responsibilities. Each patient has
the right to be informed of available resources for resolving complaints, conflicts
and ethical issues. Patients unable to protect themselves have the right to
have access to protective services, if appropriate.
You are responsible for telling your health care team when you are not satisfied with the care or services provided, if you would like to discuss ethical issues related to your health care, or when you have concerns about possible abuse or neglect in your home. Please ask to see the Program Director or Nurse Manager to seek a resolution.
Protecting Your Privacy & Confidentiality
You have the right to privacy, and your health care team will discuss tests
and treatments in such a way as to protect this right. Your medical records
will be confidential unless you give permission for their release or in cases
of suspected abuse or public health hazards when reporting is permitted or required
by law.
You are responsible for following hospital rules, following instructions in case of emergency, and being considerate of and respecting the privacy and rights of other patients and staff.
Planning Your Care
You have the right to expect your doctor to coordinate your care, with the
help of the hospital staff and other specialists as needed. You also have the
right to be involved in planning your care, your discharge, or any transfer
or referral to another care provider as recommended by your health care team.
You have the right to expect quick response to reports of pain.
You are responsible for reporting any changes in your condition or problems in your treatment including your ability to care for yourself.
Deciding Your Future - Advance Directive/Power of Attorney
You have the right to have an Advance Directive, legal in the state of Pennsylvania,
which is a Durable Power of Attorney for Health Care Decision Making. This document
expresses your wishes and choices about your future care, and names an Advocate
(someone who will make health care decisions for you if you are unable to make
your wishes known.)
If you have a written Advance Directive, you should give a copy to the hospital, your advocate, your family and your physician. If you do not have a written Advance Directive, we encourage you to discuss your wishes with your family and physician, and to complete one.
Understanding Billing & Payment
You have the right to a full explanation of your hospital bill and to information
about financial aid for health care.
You are responsible for providing accurate and timely information about methods of payment for hospital services or for working with the hospital to arrange payment.
Questions or Concerns
If at any time you or your advocate need help understanding or upholding
your rights and responsibilities, please talk with your doctor or nurse, or
ask to speak with the Program Director. For a formal complaint a Care Line is
available 24 hours a day to confidentially resolve concerns regarding your room,
food or nursing care. Please call (717) 633-2273 to access the Care Line.
Where we are:
We are located on the 2nd floor of Hanover Hospital. Write or call us at:
Center For Acute Rehabilitative Medicine
300 Highland Avenue
Hanover, PA 17331-2297
(717) 646-6868 telephone
(717) 646-6867 fax
Lastly, we appreciate your choosing us to be your healthcare provider. Your
suggestions/comments are most welcomed.