OUR PROMISE
The Hanover Hospital Promise: "When Performance Counts."
A strong set of core values provides the catalyst for Hanover Hospital's promise. These core values encompass a strong sense of dedication, integrity, patient dignity, our approach to the community we serve, and above all, our relentless pursuit of medical and service excellence. Our promise is a demonstration of unwavering dedication to performance in every aspect of clinical care, medical technology and personalized service which contributes to positive outcomes and high-quality patient experience.
Our theme line reflects our promise - to healthcare consumers and to ourselves - that is a claim of distinction for Hanover Hospital. It reflects who we are, how we think, and what you should expect. It speaks of credibility, competence and accountability.
Our promise, "When Performance Counts," is a concise way of stating what is most important to all of us at Hanover Hospital.
- We set a high level of expectation for patient care.
- We invest in leading edge information and clinical technologies to promote innovation and improve the health status of the communities we serve.
- We are committed to pursuing positive patient outcomes.
- Our physicians and other caregivers are highly skilled and motivated, and strive to provide the right level of care at the right time.
- We are sensitive to the unique preferences of individual patients, and treat patients and family members as active, informed participants in the care process.
- The physical settings in which we care for patients and their family members offer a desirable place for healing, comfort, and renewal.
- Relationships between and among caregivers and patients are highly valued
and instill a sense of healing, compassion, openness, trust and accountability.