General Office Information

We are available via telephone Monday–Friday, 9 – 11:30 a.m. and 12:30 – 4:30 p.m. The lobby is open from 8:30 a.m. – 5 p.m. If you need to reschedule or cancel your appointment, please contact us 24 hours in advance. This will allow us the courtesy of offering your appointment to another patient in need of medical services.

Appointments

HMG Pulmonary and Sleep Medicine appointments are scheduled daily during regular business hours; please contact the office at (717) 632-9263.

Prescriptions

Please contact your pharmacy for refills. If you are requesting a new prescription, please contact our office. We suggest 48 hours notice for all prescription refill requests.

Health Questions

Please contact our office staff during regular business hours for general and non-urgent questions.

Emergencies

If you have an emergency after regular business hours, please call our main number at (717) 632-9263. Press 2 and you will be connected to the Hanover Hospital Switchboard; that staff member will contact the on-call physician.

Patient Portal

Our portal is a secure website where you can access your Personal Health Record (PHR) and view current appointments, visit summaries, lab results and your referrals. The patient portal is a new service that is offered to you at no cost. When you visit our office, ask the registrar to activate your account. You will be required to provide an electronic mail (email) address for the portal to be activated. Additional information will be provided to you when you sign up.

Inclement Weather

During inclement weather conditions, call our Inclement Weather Hotline for an up-to-date listing of delayed openings, cancellations and early closings of offices, outpatient and satellite services at (717) 316-7100.

What to Expect During the Visit

Upon arrival, you will be greeted by our staff and your registration will be completed. At that time, if your plan requires a co-payment, it will be requested. Hanover Medical Group accepts cash, personal check, Visa, MasterCard and Discover as forms of payment for your convenience.

At your initial visit, your physician will ask about your health history and examine you. If you require a Pulmonary Function Test (PFT), asthma evaluation, or exercise testing, our office is equipped to perform these diagnostics as ordered by your provider. After your consult, you will check out and, if needed, schedule your next appointment and additional studies and/or procedures. If needed, we will be happy to aid you in scheduling an appointment for Pulmonary Rehabilitation. If a Bronchoscopy procedure is warranted, you will speak to a member of our staff to proceed with the scheduling process and consent forms.

Insurance

A claim to your insurance carrier(s) will be submitted on your behalf. If there are remaining balances after the insurance carrier(s) have paid, a statement will be sent to you. Should you have additional insurance carrier and/or billing questions, please contact Physician Billing Services at 877-205-3879.

Self Pay

You will be considered “self pay” if you do not have health insurance coverage. A $50.00 retainer is collected at the time of registration. After services are received, payment for services rendered is collected. If you are unable to pay the balance in full, you will be required to visit and/or contact our Physician Billing Services at 877-205-3879 to determine payment options.

We are committed to providing outstanding care and service. We would like to hear from you regarding compliments and/or concerns, please contact us online or call our “Careline” at (717) 316-2273. By providing us information, you support our commitment to improvement.

Hanover Medical Group (HMG) is pleased to announce its online patient portal. The Patient Portal is available for all HMG patients over 18, and participation is free! Through the Patient Portal, you will be able to access your medical information over a secure server from the comfort of your home or office, 24 hours a day. Please contact your physician's office today for more information or to sign up.