Patient Information

If you are an adult, and are taking medications, it is extremely important for you to bring all of your current medication bottles along with you to the Emergency Department. Patients are encouraged to keep an updated medication card listing all medications. In addition, it is very helpful to include a past medical history report when available.

If you have a sick child, it is almost always appropriate to call your pediatrician before coming to the Emergency Department. It is important to have your child's Social Security number, current medication (dosage and schedule), insurance information and immunization record. If your child has a documented fever, it is also appropriate to give Tylenol or Ibuprofen on a weight-based regimen. Inform the triage nurse what the fever was prior to medicating.

Security for Patients & Visitors

Security Officers are posted at the entrance of the Emergency Department for the protection of our patients, visitors and hospital staff. These officers help control traffic through the emergency department, so there is no interference with the critical work of physicians and nurses.

Some areas are secured by badge access, and only accessible to Hospital employees for your safety.

After 8 p.m., the only entrance to the hospital is through the Emergency Department entrance. Security will escort you to the appropriate destination, such as maternity or CCA.

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Waiting Area

The waiting room is provided for the comfort of family members and friends of patients. The waiting area is also open 24 hours a day and includes television-viewing areas, children's play area, and a vending lounge.

Patients can expect to wait until their tests are completed and the results are back. The Emergency Department is often very busy with many patients requiring immediate treatment. The staff of the Emergency Department is committed to providing the most accurate and efficient treatment to the patients it serves.

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Message to Parents

The staff at UPMC Pinnacle Hanover understands it is stressful when your child is sick or injured and must visit our hospital. Our physicians and nurses are here to help you and your child 24 hours a day, every day of the year. During your visit to our Emergency Department, you and your child may experience some things that are unfamiliar to you. The following is what you should know before and during a visit to UPMC Pinnacle Hanover's Emergency Department:

  • Although we realize that a trip to the hospital is usually unexpected, there are some things you can do to prepare for your visit. Be sure to always have your children's Social Security numbers, current medication (dosage and schedule) and insurance information. You will be asked to provide this information about your child.
  • We encourage you to ask our staff if you have any questions or concerns about your child's medications, procedures and treatment.
  • Parking is FREE for patient and visitors to UPMC Pinnacle Hanover's Emergency Department.
  • If you need a family physician, information can be provided about doctors who are accepting patients.

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Forms to Complete

Patients will be instructed to complete a registration form upon arrival. Patients will need to provide their name, birth date, and the reason for treatment. Patients will then be assessed by the triage nurse. If the patient's treatment is urgent, they will be taken to the treatment area. If the patient is stable, they will finish the registration process and be taken to the treatment area when there is a room available. The staff of the Emergency Department is committed to providing the most accurate and efficient treatment to the patients it serves.

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The Health Insurance Portability and Accountability Act of 1996, states that a patient has a right to have his or her health information kept private and secure.

Upon registration in the Emergency Department, all patients will be asked, "If anyone should call inquiring as to whether you are a patient, do we have your permission to tell them you are?" If the answer is "yes" and a call is received, the caller will be told, "yes". If the caller has further questions, the call will be given to the patient or a family member.

If the patient does not want callers to know that he or she is in the Emergency Department, the Emergency Department will not acknowledge that the patient is being treated and will respond, "No, the patient is not here."

If the patient is not able to answer the HIPPA question, i.e. the patient is unconscious; the default answer will be "yes".

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Follow Up

When treatment is done, you will receive discharge instructions. Please ask questions at this time. Most patients should follow up with their family physician after being treated.

Your family physician will receive a copy of your Emergency Department chart as long as they are affiliated with UPMC Pinnacle Hanover. If your doctor is not with UPMC Pinnacle Hanover, you may request a copy through the Release of Information Specialist at UPMC Pinnacle Hanover.

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